Local Land Services is committed to engaging local communities, industry and land manager groups.
Local Land Services Boards are accountable for how the organisation engages with its communities and stakeholders.
From staff in the field working at an operational level through to developing the strategic direction of the organisation, we place great importance on working with you.
We encourage collaboration and shared responsibility by involving communities, industries and non-government organisations to make the best use of local knowledge and expertise. We offer a range of opportunities for individuals, industry and the community to engage, participate, share ideas and offer feedback on the work we do delivering results for for rural and regional NSW.
Your opinion is important to us. You can take part through:
- workshops and community meetings
- stakeholder meetings and round-tables
- online consultations
- community advisory groups
- local boards.
Customer satisfaction survey
The Local Land Services Act 2013, our mission statement and statewide Strategic Plan 2016 identify customer satisfaction as a long-term indicator of success.
To enable Local Land Services to establish a benchmark to evaluate and improve customer service levels, a customer satisfaction survey was undertaken in October 2015.
An independent research company was engaged to ask 2,300 land managers (200 from each region and 100 public land managers) what they thought of our services through a telephone survey.
Questions covered our overall performance, complaints, communication methods, satisfaction with our services, employee values and behaviour and brand awareness.
The results show how Local Land Services has performed as an entire organisation as well as regionally, with results being used to improve key areas of service.
Where can I find out more?
Community advisory groups
As a requirement of the Local Land Services Act, each Local Land Services board has established one or more local community advisory groups for its region.
Community advisory group members are suitably qualified to serve on the group and representative of the interests of the local community and stakeholders in the region.
Local board elections
Local Land Services boards are comprised of Government appointments and ratepayer elected positions. The inaugural Local Land Services board member election was held in March 2014. The next election is due in 2017.
Learn about board members in your region:
- Central West
- Central Tablelands
- Greater Sydney
- North Coast
- North West
- Northern Tablelands
- South East
Your views are important to us. Send your questions, comments and suggestions to feedback.